Privacy Policy

Grosvenor Casino Dundee Privacy Policy

This Privacy Policy describes how Grosvenor Casino Dundee (hereinafter referred to as "we" or "us") collects, stores, uses, and protects the personal information you provide when using our website, services, and products.

Information Collection and Use

We collect various types of data from users who create an account with us. This includes name, email address, password (encrypted), date of birth, country, IP address, login history, device information, browser type, operating system version, language preference, session details, interaction preferences, marketing consent, communication history, and behavioral patterns.

Cookies and Similar Technology

We use cookies to enhance user experience and improve our services. These small text files record website activity, such as navigation paths, page interactions, and search queries. Some third-party vendors also set tracking technologies like pixels or JavaScript tags on our site.

Sharing Your Information with Third Parties

While we do not sell your personal information directly to third parties for their marketing purposes, some data may be shared:

Service providers: We work with carefully selected partners who handle tasks such as payment processing (excluding transactions and sensitive financial details), order fulfillment, customer support, email service, and analytics. These vendors sign agreements promising confidentiality and data protection standards.
Compliance with law enforcement or government agencies
Anti-money laundering (AML) and combating the financing of terrorism (CFT)
Credit checks for promotional offers

We do not share your information without explicit consent in all other cases.

Data Storage Security Measures

To safeguard user data:

Access controls: We limit access to authorized personnel who require specific permissions.
Authentication mechanisms: Passwords are hashed with a secure algorithm (Argon2).
Regular security audits and testing: Vulnerability assessments, penetration testing, and code reviews help us stay updated on the latest threats.

Right of Access and Portability

You can:

Obtain confirmation if we hold personal data relating to you
Be informed about your rights as a data subject
Get access to the information we collect or process in relation to you

To do so, please contact our Privacy Officer with your request.

Consent Withdrawal

You can withdraw consent for processing:

Marketing communications (email and other)
Tracking technologies like cookies
Sharing data with third parties under specific purposes (e.g., law enforcement)

To do so, please contact our Privacy Officer or directly in your account settings.

Compliance

We comply with all applicable data protection regulations, including the UK Data Protection Act and the GDPR.

If you have any further questions regarding this privacy policy or your personal information handled by Grosvenor Casino Dundee, don't hesitate to reach out.